Not quite everything (yet) but with the obvious business benefits associated with SaaS, CCM are engaged – more than ever before – in the delivery of Cloud based or SaaS solutions. Today’s IT Project Manager needs to understand the nuances of managing the delivery of services rather than systems. Our centralised knowledge function has shared some tips consistent with the delivery of this genre of project, and here’s a sample of the data:
Managing your organisation’s data protection:
Speak to your IT Security or Risk teams early. Your project is at risk if you attempt to migrate data to the cloud without sign-off from your risk function/IT security team and sponsor to migrate the organisation’s data into a third party. If there are challenges these can take time to understand and resolve – it’s essential to get these conversations started as early as possible.
Managing functionality gaps:
Very often purchase decisions are made based on high level requirements. From this point onwards, the focus turns to managing any gaps from the cloud service against lower level requirements. The activity of building to meet requirements is therefore not relevant and it’s about stakeholders and users adopting the product and adapting their workflows within these new constraints. This is an iterative and sometimes disruptive exercise so it’s important to bring your stakeholders along on the journey.
Maintain project discipline:
Just because you’re not building anything doesn’t mean the risk profile is necessarily reduced. Standard project processes to maintain control, ensure cost and time certainty and monitor progress are still required.
The contract with your vendor will formalise the engagement and should take into account the initial delivery of the service and the ongoing support. Standard customer / vendor contract principles apply, for example:
- Agree what is pre-sales and where this ends
- Define fixed price activity
- Closely manage all T&M activity
- Maintain leverage throughout the installation
- Agree to withhold a percentage of the final installment until certain defined criteria are met
On-going vendor support:
The on-going contract needs to be carefully considered. SLAs should be included to manage responsiveness, outage durations and frequency, account management support and reporting. Service credits can be used as the currency for penalising missed SLA targets.
Finally, don’t forget to include penetration testing in your plan. This is a key activity to ensure your organisation’s data is secure.
Delivery of cloud based solutions – where to find out more
If you would like to know more or need advice with a cloud project please contact us to find out how we can help make your project a success.
To learn more about projects we have delivered for our clients, visit our Our Clients page.